RETURN & REFUND

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund for your return.

To be eligible for a refund for your return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Original shipping and handling charges are non-refundable unless the item is faulty.

To start a return, you can contact us at Support@bestofpet.com. Please note that returns will need to be sent to the following address: 1325 Palmetto St, Suite 222, Los Angeles, CA 90013

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please do not send any products back without contacting us first for processing of the return. We are not able to make any changes once a return is sent back to our warehouse.

You can always contact us for any return question at Support@bestofpet.com.

Damages and issues
Please inspect your order upon reception and contact us immediately at Support@bestofpet.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is received and accepted, make a separate purchase for the new item with the directions our team will provide you with.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.